Privacy Policy —

We collect only the information necessary to provide and improve our Services.

1.1 Information You Provide

• Business and Contact Information: name, email address, phone number, company name, designation, and billing details shared when you sign up, request a demo, or contact us.
• Account Data: login credentials, user role, and permissions for using KnowBuild.
• Support Communication: messages or files shared with our customer support or onboarding teams.

1.2 Automatically Collected Information

• Browser type, operating system, IP address, device identifiers, and access timestamps.
• Usage metrics such as module activity, frequency of logins, and system interactions.

We use cookies and analytics tools only to improve product performance, not for third-party advertising.

We process personal data only for legitimate, lawful purposes, including:

1. To register and manage user accounts.
2. To provide access to modules and system functionality.
3. To improve our Services and user experience.
4. To communicate updates, service notices, and support information.
5. To comply with legal obligations under Indian law.

We do not sell or rent your personal data to any third party.

We retain user and business data only as long as necessary to:

• Provide our Services;
• Fulfil legal and contractual requirements; and
• Resolve disputes or enforce agreements.

Inactive accounts may be archived or deleted after 24 to 36 months of inactivity, following due notice.

Your information may be shared only with:

• Authorized employees and partners who require access to perform their roles.
• Cloud infrastructure providers that host our Services on secure Indian data centres (or equivalent jurisdictions ensuring adequate protection).
• Regulatory authorities when required by applicable law.

All such entities are bound by confidentiality and security obligations.

We implement reasonable security practices as per Rule 8 of the IT (SPDI) Rules, 2011, including:

• Encryption of data in transit and at rest.
• Multi-factor authentication and role-based access control.
• Regular audits and backups.

If a data breach occurs, we will notify affected users and authorities within a reasonable time as required by the DPDP Act, 2023.

Under the Digital Personal Data Protection Act, 2023, you have the right to:

1. Access and review your personal data.
2. Correct or update inaccurate information.
3. Withdraw consent (where processing is based on consent).
4. Request deletion of your data, subject to legal obligations.

Requests may be sent to privacy@knowbuild.com.

In compliance with Indian data protection laws, KnowBuild has appointed the following Grievance Officer:

We will acknowledge and respond to complaints within 15 business days.

We may update this Privacy Policy from time to time. The latest version will always be available at www.knowbuild.com/privacy-policy, and the effective date will be revised accordingly.

For any questions, reach us at privacy@knowbuild.com or through our website's contact form.